If you have already completed a purchase, but you can not access our VPN servers:
Verify that you are using the correct login and password by logging into our website, and check your user dashboard. You should be able to see your transaction listed in the history tab.
If you paid by credit card, you may have to wait up to 30 minutes to be verified and granted access to our VPN network.
If you see that you were successfully charged, but can still not access our servers please contact one of our agents. https://help.hotbot.com